Technical Support Specialist (Possible any other!)
Work experience —19 years 7 months
January 2016 — till now 4 years 6 months
Digital support group of companies. The direction of lead generation and traffic generation Moscow
IT, System Integration, Internet Service Provider
Internet Company (Search Engines, Payment Systems, Social Networks, Information and Educational, Entertainment Resources, Website Promotion etc.) - System Integration, Technological and Business Processes Automation, IT ConsultingTechnical Support Specialist - Good knowledge of Windows OS and popular software, practical skills to effectively solve problems when working with them - Experience in supporting basic corporate services (e-mail, printing and scanning, file service, bank clients, etc.) at workstations - Support experience terminal server users (terminal server, remote desktop) - 1C product support experience: Enterprise (without programming) - ADUC experience (user institution, adding rights) - Working with Exchange (mailbox establishment, creation of distribution groups, shared mailboxes, forwarding, delegation , integration) - Working with ServiceDesk and Jira helpdesk service dashboard - Horizon VM support using the administrative console - Support VOIP administrative (institution phone numbers, issuing licenses to operators setting softphone) - Customer Support Terrasoft tool - Experience supporting Apple products
January 2015 — November 2016 1 year 11 months
Gemotest Laboratory, OOO
Moscow , www.gemotest.ru
Medicine, Pharmaceuticals, Pharmacies
Medical Institutions
Laboratory, Research Center
Clinical research
Technical Support Specialist
Service technical and information support for users remotely and in the
office. Mostly laboratories with cash register equipment. Perform basic SQL
queries.
January 2014 —January 2015
1 year
Company for urgent technical support "Mikhail". Minsk
Technical Support Specialist
Departure on applications to physical or legal persons. Diagnostics and repairs are
possible at the site.
January 2002 —
January 2014
12 years 1 month
FLLC "BASF"
www.basf.ru
Chemical Production, Fertilizers
Inorganic Chemistry (Manufacturing)
Paint and Varnish Products, Raw Materials (Manufacturing)
Inorganic Chemistry (Promotion, Wholesale)
Agrochemistry (Promotion, Wholesale)
Agrochemistry (production)
Technical support engineer
Turnkey job preparation. Consultation, briefing, training. Helpdesk 1st and
2nd. Providing computer equipment in working condition. Backup. Responsible for
life safety and warehouse. Daily reporting.
January 2000 —January 2002
2 years 1 month
Private organization "Usluga"
Graphical designer
Development of layouts for circulation. PCs AWPs support.
January 2000 —May 2000
“State Research Design Telecommunications Enterprise”
PC operator.
Documentation processing. The issuance of technological references. Adjustment.
Education
High college
1995-2000 Minsk State High Radiotechnical college
EMU Production, Design Engineer-Technologist-Electronics
Key skills
Languages Russian — Native
English — C1 — Technical
German — A1 — Basic
Skills Technical support, Exchange, Windows* PC configure, MS Office Purchase of office
equipment and equipment, LAN/WAN support, Pc assembly, Application deployment,
Analytic skills, MS PowerPoint, Internet
*Driver's license category B
Additional information
About me Diplomatic, polite, neat, obligatory, efficient, responsible. Without bad habbits.
