Experience:
February 2021 - present
Power machines, Management company
Deputy Project Director for
Commercial Affairs
-Successful implementation of a
turnkey foreign project in terms of financial and economic indicators and
project profitability.
-Planning and control of BDR and
BDDS indicators for the project.
-Execution of plans for receipts and
write-offs of funds, execution of payment schedules.
-Preparation, formation and approval
of contracts and additional agreements, including equipment specifications,
technical specifications.
- Interaction with the government
authorities of the project country for the successful implementation of the
project in terms of financial and economic indicators and the profitability of
the Project.
-Perform work in SAP.
- Drafting letters to the
customer/contractors for the successful implementation of the project.
- Maintaining financial records for
the project.
March 2020 — February 2021
Power machines, Management company
Leading Quality Manager
- Registration of complaints and
inconsistencies at the stations.
-Filling out electronic complaint
cards.
- Gathering data on the causes of
nonconformities.
- Organization of elimination of inconsistencies.
-Working in the SAP program
- Preparation of monthly reports and
analysis of claims
-Monitoring the implementation of
deadlines for the elimination of inconsistencies.
-Control over the development and
implementation of corrective and preventive measures.
-Development of standards.
-Development and implementation of
regulations.
-Work and implementation of the 8D
methodology.
-Development of regulations, roadmap
for work in EOS - quality. The key user of EOS is quality. Implementation of
the system in the enterprise.
July 2017 — February 2020
Power machines, Management company
Quality Directorate Manager
- Registration of complaints and
inconsistencies at the stations.
-Filling out electronic complaint
cards.
- Gathering data on the causes of
nonconformities.
- Organization of elimination of
inconsistencies.
-Working in the SAP program
- Preparation of monthly reports and
analysis of claims
-Monitoring the implementation of
deadlines for the elimination of inconsistencies.
- Control over the development and
implementation of corrective measures.
-Development of standards.
-Development and implementation of
regulations.
-Work and implementation of the 8D
methodology.
May 2015 - July 2017
INFOTELL, Call Center
Lead Quality Analyst
Evaluation of the quality of the
work of the call-center, the development and production department as a whole.
Writing recommendations to improve
the level of quality.
Preparation of weekly and monthly
analytical reports.
Consideration of customer claims.
Calculation of KPI and salary for
employees of the quality department.
Development of new criteria for
evaluating the work of operators.
Work with various CRM customers.
Drawing up methods for training
operators.
Operator testing.
Training of employees of the quality
department.
Translation of the work of the
department into the Bitrix program.
March 2014 - April 2015
CDEK
Quality Control Manager
Consideration of customer claims
(individuals and legal entities).
Drafting responses to customer
letters
Monitoring the timely delivery of
problematic goods
Detailed consultation of employees
on issues that have arisen
Solving urgent problems with clients
Training of managers of client
departments of divisions and franchisees
Organization of the development of
measures to improve the quality of services, ensure their timely
implementation.
Collaboration with logistics,
delivery, warehouses, security departments.
Preparation of monthly reports.
Analysis of video consolidation /
deconsolidation of cargo.
Skills
Learnability
Attentiveness
Punctuality
Driving experience
Category B driving license
About me
Specialist with honors
"mathematician-economist"
Second higher education in the
specialty "welding technologist"
I am studying at the English
language school "Chicago".
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